Dr. Thomas Gottlieb
Chief Business Officer at ROTOP Pharmaka, first full year completed as of 1 May 2026. His remit spans Sales Germany and international, Customer Service, Marketing, Medical Affairs, and Regulatory Affairs.
A self-described power user of Claude Cowork: actively building AI-assisted workflows from day one of ROTOP’s rollout (had already built a sales dashboard in HTML in week one). Technically fluent at the prompt level and pragmatic about incremental automation.
Notes
Key priorities he articulated at the 2026-05-22 kickoff:
- Sales visibility: no CRM exists, so field reps fly blind. Wants a daily-current view of orders and customers per territory and globally (top customers, product churn).
- Voice-to-CRM: a field rep dictates a 10-20 second voice memo after a visit, which becomes a structured entry (visit quality, follow-up likelihood, sentiment).
- Order intake automation: email/fax orders auto-parsed into a Sage-compatible CSV for one-click upload; Julia (marketing) is already prototyping this.
- Daily email briefing from Claude on sales activity versus prior periods.
- CS capacity: automate routine order processing so CS staff can spend time on quality phone conversations.
He flagged GMP/GDP regulatory uncertainty as a real constraint on production-adjacent AI automation: no EU-level guidance yet on LLM use in GMP processes.